Swim Central Resources

Grants & Funding

On this page you will find all the help you need when it comes to Swim Central.

Help Files For Members

  • Login process
  • Navigate to Swim Central (https://swimcentral.swimming.org.au/) and enter your email and password. If you have forgotten your password, select the “Forgot Password?” link. If you’re not sure which email address you are registered with, please contact the SQ Office and we can look into this for you.

  • Resetting a forgotten password
  • If you have forgotten your password, navigate to Swim Central (https://swimcentral.swimming.org.au/) and select the “Forgot Password?” link.

  • Registering with Swim Central (Parents of Brand New Members)
  • If you are new to swimming, and don’t already have a Swim Central account you will need to register. A parent/guardian needs to register using a unique email address. No under 18 year old should be registered with Swim Central, all under 18 year olds are added to a parent/guardian’s family group as a dependent.

    To register navigate to Swim Central (https://swimcentral.swimming.org.au/), and select “Don't have a login? Register for an account”. For further help refer here.

     

  • Resetting a forgotten family administration pin
  • To maintain the integrity and security of Swim Central, pins are required for each family group and each entity administrator.  Pins are a four-digit number and should be kept secure and not shared. If you have forgotten your pin, select the “Forgot Pin” link at the bottom of the pin request popup message.

    Alternatively, to update your pin, navigate via “Profiles” to view the “Account Holders Profile” and use the three vertical dots to access the menu and update the pin. For further help refer here.

     

  • Updating personal information
  • To update personal details in Swim Central, navigate to “Profile” and select to “View Profile” of the family member you wish to update. You can “edit profile” using the menu accessed via the three vertical dots. For further help refer here.

  • Creating and managing family groups
  • When you first register for an account with Swim Central, you will need to create a family group and then add any dependents (i.e. under 18s in your family you wish to manage).  You can create your family group from “Profiles”, and then add any dependents that are part of your family. Don’t forget to make sure your family’s key details like phone number and emergency contact are up to date. For further help creating a family group refer here.

    You can update the members of your family group as required, including promoting a member of the family to co-administer the family. For further help refer here.

     

  • Purchasing a membership product (Renewing or Joining a Club)
  • To purchase a membership in Swim Central, to renew for the new season or to join a club, simply navigate to the “Store” and select “Memberships”. It is important to select the correct member of your family in the “Assignee” drop down to ensure you purchase the correct membership for the correct person.

    Enter the name of the club you wish to join, ensure the Assignee is correct and select the membership from the list; using the “Add to Cart” button once you have found the correct membership. You can repeat this process for the whole family, adjusting the Assignee as required and then proceed to “Checkout” to process payment.

    Swim Central does have the capacity to accept FairPlay Vouchers, however your Club needs to have this feature switched on, if you have a FairPlay voucher you can select this in the Checkout screen (see here for further help) and then enter credit card details to finalise payment. See here for further help purchasing a membership.

  • Nominating for a swim meet online
  • To nominate for a swim meet in Swim Central, navigate to “Events” in the menu and use the calendar to select the meet date and select “View Event” to see more information or to nominate for the meet.

    Swim Central automatically calculates a swimmer’s eligibility for events at a swim meet, and will display these events automatically. Please ensure that the Nominee in the drop down is the family member you wish to nominate. Select the Details tab to view more detailed event information.

    Add events to the Shopping Cart using the “+” button and choose the “Make Payment” button to finalise the nomination.

     

  • Updating Swim Central Email Address
  • If you need to update or check the email you use to login to Swim Central, you can contact us in the SQ office and we can assist you.

  • Graduating a dependent
  • Once a dependent is over the age of 18 they will need to be graduated, this requires them to setup their own unique email and login. For help graduating refer here.

  • Transferring to a new club
  • Swimmers may transfer from one club to another during the season. To transfer, purchase the new membership in full for the swimmer, then from that swimmer’s profile select the old membership and use the “transfer’ button to transfer; this process will automatically refund the amounts from the old membership that are the same as the new membership (e.g. the Swimming Australia component).

    *Please note, this transfer process is only required for mid-season transfers. Any end/start of season changes of club are handled by simply purchasing the new club's membership product.

  • Upgrading from Recreational to Competitive
  • Swimmers may upgrade from recreational to competitive during the season. To upgrade, purchase the competitive membership in full for the swimmer, then from that swimmer’s profile select the recreational membership and use the “transfer’ button to upgrade; this process will automatically refund the amounts from the first bought membership (e.g. recreational) that are the same for the second bought membership (e.g. the Swimming Australia component).

  • Setting Primary Membership
  • Swimmers need to have a Primary Membership set for competitive purposes, to set or update navigate to “Profiles”, select to view the family member’s profile and select the membership you wish to be primary.

  • Actioning a Pending Payment
  • If your purchase order is pending payment, you can finalise payment by navigating to the order within your “Order History”. This is accessible from the “Profiles” menu option. Any pending purchase orders will offer a “Make Payment” option. Refer here for further help.

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