Swim Central Resources

Grants & Funding

On this page you will find all the help you need when it comes to Swim Central.

Read through the frequently asked questions, learn how to navigate the system or access the full list of help files (including a combination step-by-step and/or videos) below!

Frequently Asked Questions

  • Navigating Swim Central
  • Parents, Guardians and Swimmers
  • WHO NEEDS TO REGISTER WITH SWIM CENTRAL?

    Parent/guardians need to register with Swim Central using a unique email address. No under 18 year old should be registered with Swim Central, all under 18 year olds are added to a parent/guardian’s family group as a dependent.

    Registering with Swim Central (New member)

    Logging in to Swim Central (Renewing member)

    I TRIED TO REGISTER WITH SWIM CENTRAL BUT MY CHOSEN EMAIL ADDRESS IS ALREADY TAKEN?

    This means your chosen email address is already registered with Swim Central. To update your password please complete the forgot password process.

    WHAT IF I NEED TO CHANGE MY EMAIL ADDRESS / SWIM ID (EMAIL)?

    If you no longer have access to the preferred email address please don’t complete the registration process using a new email address.  Instead, please contact your State / Territory Swimming Association to change your Swim ID (Email).

    HOW DO I EDIT MY, OR MY FAMILY'S PERSONAL INFORMATION?

    Please refer to our step-by-step guide, for help editing personal information.

    WHAT IS MY FAMILY ADMINISTRATION PIN AND WHY DO I NEED ONE?

    To maintain the integrity and security of Swim Central, pins are required for each family group.  Pins are a four-digit number and should be kept secure and not shared.  All principals will be required to set an administration pin for their family group, which allows them to control the activities and purchases of their family. If you don’t know or remember your family administration pin, you can simply select ‘Forgot Pin’ to have a reminder email sent to you.  Resetting a family administration pin

    WHO SHOULD BE IN MY FAMILY GROUP?

    A family group contains a principal (e.g. a parent / guardian) and their dependants. A principal must be over 18 years of age and dependants are under 18 years of age.  Having a family group allows the principal to administer purchases and activities for their dependents. Creating and managing family groups

    WHAT HAPPENS WHEN ONE OF MY DEPENDENTS TURNS 18?

    All Swim Central participants aged 18 years and over are required to have their own unique email address if they wish to become independent of their family.  If a dependent wishes to become independent, the principal needs to graduate them when prompted in Swim Central. 

    Graduating a dependent 

    Promoting to principal

    FINDING AND ENTERING A MEET ONLINE

    Please refer to our step-by-step guide, for help nominating for a meet online.

    WHY CAN’T I ADD AN ITEM TO MY TROLLEY?

    To maintain the integrity and security of Swim Central, each family administrator (i.e. parent/guardian) has a pin, which they need to enter prior to being able to add items to their trolley.  If you cannot add an item to your trolley, please try entering your four-digit pin via the ‘Principal’ padlock in the top navigation bar. If you don’t know or remember your family administration pin, you can simply select ‘Forgot Pin’ to have a reminder email sent to you.  Resetting a family administration pin  

    WHAT DO I DO IF A NOMINATION IS ‘PENDING’? 

    If the nomination process is interrupted or not fully completed, Swim Central may save the nominations as a Pending Payment and will display a yellow ‘Pending’ exclamation. These ‘Pending’ nominations can be processed from the Principal's My Purchases tile. From My Purchases, the Principal can complete payment for these nominations or cancel the order from here.

    HOW DO I PURCHASE A MEMBERSHIP?

    Please refer to our step-by-step guide.

    HOW DO I RENEW MY MEMBERSHIP?

    Membership renewals are handled via replacement products.  A replacement product will be automatically assigned to a member prior to their old product expiring.  Members can complete the payment of this new product (i.e. renew their membership) through their Shopping Trolley. Please refer to our step-by-step guide.

    HOW DO I TRANSFER A MEMBERSHIP?

    Please refer to our step-by-step guide, for help transferring to a new club.

    HOW DO I UPGRADE A MEMBERSHIP?

    Please refer to our step-by-step guide, for help upgrading from recreational to competitive.

    CAN I LOGIN USING MY GOOGLE OR FACEBOOK ACCOUNTS?

    Existing participants who are already registered with Swim Central can choose to login using Google or Facebook accounts, if those accounts are linked to the same email address.

    New participants can choose to register using their Google or Facebook accounts initially or they can add them later, if those accounts are linked to the same email address.

  • Club or Region Committee Members
  • WHAT IS AN ENTITY?

    An entity is any type of organisation / business within our sport.  For e.g. Clubs, Regions, States, ASCTA.

    WHAT IS A PARTICIPANT / MEMBER?

    A participant is any user of Swim Central; including registered parents and their swimmers as dependents.  Some participants will purchase a membership from an entity, which creates a relationship between the participant and the entity (e.g. member of entity).

    WHAT IS A DEPENDANT?

    A dependant is a participant under 18 years of age.  Each dependant will be part of a family group and requires a ‘Principal’ who is over 18 years of age.

    WHAT IS A PRINCIPAL?

    A principal is a participant over 18 years of age who has dependant(s) and is therefore the family group administrator.

    WHAT IS A FAMILY GROUP?

    A family group contains at least a principal and dependant(s).  Having a family group allows the principal to administer dependants purchases and activities.  The principal sets an administration pin for the family group. 

    WHY DO I NEED A FAMILY ADMINISTRATION PIN AND/OR ENTITY MANAGEMENT PIN?

    To maintain the integrity and security of Swim Central, pins are required for each family group and each entity administrator.  Pins are a four-digit number and should be kept secure and not shared.

    All principals will be required to set an administration pin for their family group, which allows them to control the activities and purchases. Click here for help resetting a family administration pin.

    All entity administrators require an entity management pin, which allows them to securely manage their entity.  Entity management pins are able to be changed by a current entity administrator.  Click here for help managing entity administrators.

    WHICH COMMITTEE MEMBERS SHOULD HAVE ENTITY MANAGEMENT CAPABILITY?

    All committee members should be listed in Swim Central. This grants them entity management capability, via the entity management tile. 

    I’M A COMMITTEE MEMBER BUT DO NOT HAVE THE ENTITY MANAGEMENT ICON?

    If a committee member is not listed in the relevant position, another entity administrator can add them to the relevant position.  

    WHO WILL I SEE WITHIN MY ENTITIES’ MEMBERS?

    Swim Central has user integrity and privacy at its core and therefore entities (e.g. Clubs and Regions) will only see members who have a current relationship with them (e.g.  have purchased a relevant product). Click here for help viewing entity payments.

    HOW DO PARTICIPANTS PURCHASE PRODUCTS (E.G. MEMBERSHIPS) OR COMPLETE ONLINE MEET ENTRIES?

    Through the shopping trolley functionality, participants can search for and purchase a membership and they can complete online meet entries through the events calendar.  

    CAN I STILL SET UP A MEET FOR ONLINE MEET ENTRIES?

    Yes, Swim Central allows entity administrators to set up swim meets (e.g. club nights, interclub meets, Championships etc.). Click here for help creating a meet in Swim Central (updated March 2020).

    HOW DO I TRANSFER A MEMBER INTO / OUT OF MY ENTITY?

    Transfers are no longer required to be done by a club.  Within Swim Central each participant can purchase memberships from any number of entities.  Each participant selects from within ‘My Memberships’, which is their primary membership for competitive purposes.  Click here for help with member transfers.

    WHAT IS A PRIMARY MEMBERSHIP?

    When a participant has current competitive swimming memberships from more than one entity, they need to choose which is their primary membership and that is the entity they will compete for.

    HOW DO I VIEW MY ENTITIES’ PAYMENTS?

    Stripe is the payment gateway used to distribute funds to each relevant entity based on purchases made.  Swimming Australia has set up a Stripe connection for each entity, which is connected to the bank account set for each entity in Swim Central.  Relevant entity administrators will have access to their entities’ gateway dashboard, which will show details of incoming funds and previous payments made.  Click here for help viewing entity payments.

    CAN I PROMOTE EVENTS TO MEMBERS / ON MY WEBSITE?

    Yes, entities will be able to generate links for easy promotion of events. Click here for help creating a direct meet link.

Help Files For Members

Help Files For Club & Region Administrators

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